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Terms of Service
Terms of Agreement
When you order World of Warcraft Power Leveling Services from JPitems.com, you must agree to these terms of service. If you do not agree to these terms of service you are not permitted to order our Power Leveling Services. You, the customer agrees by making a purchase from us you are aware of the content of this agreement and understands and acknowledges you are bound by the terms of this agreement.
Privacy
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WOW Power Leveling Service Terms
1- Customer understands we will change account password to prevent interruption during the leveling process. Customer agrees that if they would like to check leveling progress, they may contact us via live chat, log in on a friends account, or check the JPitems order status page.
2- Gold collected in the process of leveling your character will be left on the customer's character. Items that do not constitute upgrades will be vendored or auctioned to provide funds needed to complete the leveling process quickly. Items, loot, and gold found during the leveling process will be used at our discretion during the leveling process to complete the work at maximum speed according to our promised specifications. If epics or other high quality items are found, our first choice will be to equip the item if it will improve your character. Unless instructed otherwise, we will do our best to make sound decisions, based on our experience, when gearing your character.
3-When and if we run instances we will roll need or greed as determined by the party we enter the instance with. Often, the character may be with a group of other levelers, greed items your character does not need will be rolled on. Need items will also be rolled on by your character when grouped with others that also need, or your character will receive the item if no other players need
4- You, the customer understand that if our power leveling is interrupted by play-time requests, there will be no compensation available for late completion. Furthermore, there will be no refunds or compensation for levels you gain while interrupting our service.
5- The employee performing the leveling service will behave professionally and strictly follow our No-communication policy. The leveler will only communicate when those rare times come that they absolutely must communicate (for example if we group your character with other players to run an instance). If you have a complaint about our leveler's behavior, please try to get a screenshot. Levelers that do not behave professionally or uphold the high standards of JPitems will be terminated.
6- While under our control, the customers character(s) will never be used to steal, harass, grief, or engage in any inappropriate behavior that could potentially tarnish your image in any way, or cause any type of risk to your account.
7- Screen shots of your bank and inventory are taken before and after the leveling service. If the customer takes back the account before we officially notify the work is done, and before we are capable of taking the final screenshot, the customer understands this action voids the right to complain should anything be missing from the account.
8- Times shown are merely estimates and character class, race, server type (PVP or PVE) and a multitude of other factors may prevent us from reaching our typical completion time. We cannot be responsible for delays caused by server maintenance, downtime, extreme server based lag, or server crashes beyond our control. We will do all in our power to complete the leveling ahead of schedule for the customer, although we cannot always promise this will be the case. If we are behind schedule, generally this will not cause the customer to incur additional charges.
9- All sales for Power Leveling services are final. Our costs for labor and wages cannot be refunded; hence, this limits our ability to refund the customer. If there is a refund while a job is only partially complete, the customer understands there will be charges for processing the termination request, and that the funds returned will be pro-rated, less fees.
10- We recommend the customer submits a brand new account as opposed to an existing account. If your account has multiple characters, we agree that we will not access the other characters. The customer agrees that JPitems is not liable for items on existing accounts and cannot be held responsible if something is somehow lost. Of course JPitems will do everything possible to protect the customer's items.
11- If JPitems levels an existing account, the customer agrees to provide plenty of space for the levelers to store items gained through leveling. During the leveling, JPitems may re-arrange the customer's items to create more space. Should the customer give JPitems insufficient space on a character, we may need to delay the leveling process until the customer sells, vendors, or destroys unneeded items, that will prevent our levelers from completing the job at maximum speed (we will need space for all the items we collect for your character).
12- Do NOT attempt to access your account or retrieve your password during our leveling services. Not only does this interrupt the leveling process, it also increases the chance your account will be banned (too many IPs logging onto a single account are noticed by Blizzard). The customer understands they are not to access the account until the leveling is complete. If there is an extreme need to log into the account, the customer must contact JPitems to receive login instructions. If the customer retrieves the password, and prevents us from logging onto the account, and furthermore, does not reply to us within 10 days, the customer agrees and understands that the order may then be deemed complete and delivered. A partial refund may be available if a considerable amount of work was left incomplete. After 10 days of no-contact, the customer agrees to be responsible to make such requests to us.
13- JPitems NEVER uses macros, bots, or any 3rd party programs that may violate Blizzards terms of service. We will never do anything knowingly that may cause risk to your account.
14- When we complete your order and take our completion screenshot we will email you a confirmation email with a password to your account. You will then be responsible to change your password. The customer has 48 hours from completion time to make complaints regarding the leveling process. If the customer is unhappy for any reason, we expect two days to be enough time for these issues to arise. Any issues arising must be emailed to customer service, complete with screenshots displaying the issue.
15- Our customer service team gets great satisfaction when they see positive feedback on our comments page. If you enjoyed our service, please let them know!
PVP, Arena, Honor Addendum
16-All PVP related leveling orders (only 28 day+ projects) are subject to a 48 hour test period, during which we will notify you if the project cannot be completed successfully on time.
17- Our determination will be based on realm population, faction balance, battleground queue times, server maintenance, and the number of players competing for honor points. The inter-server battlegrounds corrected most of these issues, however, there is a remote possibility complications may arise. We will notify you if we feel the job cannot be completed on time or to your satisfaction. We will also make a recommendation or suggestion about what can be done should circumstances occur that imply the job could be delayed or that there may be any difficulties. Note: during the vast majority of PVP leveling jobs no complications arise.
Acceptance of Services
JPitems must be notified within 48 hours of delivery if an order is for any reason unacceptable or if the customer is unsatisfied. Should 48 hours pass with no notice from the customer, the order will be deemed complete and the customer agrees to not withhold payment for the services rendered.
By making a purchase from JPitems you agree to these terms.
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